COVID-19 Visitor Restrictions

Visitor Restrictions for UK HealthCare
Updated November 23, 2020

Expectations for Visitors
Inpatients
Outpatient and Clinics
Food Options for Approved Visitors
Frequently Asked Questions

COVID-19 EMPLOYEE VISITATION RULES

Due to the increasing spread of COVID-19, it is imperative that UK HealthCare employees help set the standard throughout the community for best practices in combatting the continual spread of COVID-19.

UK HealthCare employees must follow the guidelines below:

  • Adhere to the same standards listed below for visiting any patient. An employee ID does not warrant unlimited access to the facility.
  • No unauthorized guests should be allowed entry to the facility. This includes spouses for lunch, children due to child care issues, or other non-UK employee visitation.
  • Employees may not congregate in common areas, including lobbies, hallways, waiting room/break rooms, etc.
  • Employees should not leave the facility to smoke or pick up food. Food deliveries should be retrieved at approved entry points.
  • All employees should wear proper identification located above the waist, per enterprise policy, at all times in UK HealthCare facilities, including when entering facilities.
  • ALL EMPLOYEES SHOULD WEAR A MASK AT ALL TIMES (INCLUDING ENTRY) WHILE IN ANY UK HEALTHCARE FACILITY.

COVID-19 VISITOR RULES

For the health and safety of our patients, visitors and staff during the COVID-19 outbreak, UK HealthCare is restricting visitation in our hospitals and clinics. Please note that all rules about visitation may be changed without notice.

  • In general, one designated visitor will be allowed for each non-COVID patient, with some special exceptions. This designated visitor can visit only once per day and will not be permitted to re-enter until the next day if they leave the facility. Designated visitors must be entered into the UK HealthCare Visitation Manager web-based application. https://app.mc.uky.edu/vpem
  • Visiting hours will be from 7:30 a.m. – 5 p.m. daily for adult inpatients. Visiting hours for pediatric patients will not be restricted for approved parent(s)/guardian(s). Review the exceptions section for detailed information on exceptions.
  • Overnight visitors are not allowed unless approved exception from unit management is documented appropriately.
  • Visitors must wear a mask at all times while in our facilities. This includes while in a patient’s room.
  • Visitors must stop at a check-in station and pass a screening before entering our facilities. Screening processes found at the end of this policy.
  • Visitors must show photo ID for entry. Valid ID includes a driver’s license, passport, government-issued ID, or employee ID.

Expectations for Visitors

To help prevent the spread of infection, visitors:

  • Will be screened for symptoms of COVID-19 before entering UK HealthCare hospitals and individual clinics with ambulatory facilities. Visitors who screen positive will not be allowed to enter our facilities.
  • Must wash their hands or use hand sanitizer every time they enter or exit a patient room.
  • Must wear a mask at all times while in our facilities. Visitors are encouraged to bring a mask with them from home, but one mask will be given to individuals who arrive without one. Visitors who refuse to wear a mask or accept a reasonable accommodation while on UK HealthCare property will be asked to leave.
  • Should limit the number of personal items brought into any UK HealthCare facility to reduce the transmission of germs. We will allow only one small duffel bag (not to exceed 24 inches in length) of belongings for each inpatient. This may be brought in by a designated visitor. Belongings delivered to entry points for patients must fit into a clear one-gallon bag. UK HealthCare does not assume any liability for lost, misplaced, or broken items.

 Entry & Exit Requirements: 

  • All visitors must remain in the patient’s room except to get meals. Visitors accompanying a patient in clinic must remain with that patient at all times.
  • Visitors must leave the facility when the visit is over or when visiting hours end at 5 p.m. Visitors are not allowed to wander through hallways or spend time in public areas, including lobbies, cafeterias and vending areas.
  • Visitors may be asked to step out of the patient room or clinic room by the care team for a procedure. Visitors will be required to wait in an approved waiting room.
  • Visitors will not be allowed to leave the facility to smoke.
  • Visitors will not be allowed to spend the night.
  • Visitors will be allowed entry into the facility only once per day. Upon leaving, they can’t enter again until the next day.

Inpatients:

INPATIENT GENERAL GUIDELINES
For NON-COVID adult patients staying in the hospital
:

  • One designated visitor (usually an immediate family member) is allowed per patient, per stay.
  • Visitor must be over the age of 18.
  • Visitors are allowed only from 7:30 a.m. to 5 p.m.
  • For inpatients who have a surgery/procedure and have not returned to the room prior to the end of visiting hours, the designated visitor will be allowed to wait in the appropriate waiting room and have a limited visit after the patient has completed the procedure.

For pediatric patients:

  • One or two parents/legal guardians may accompany and stay with the patient for the length of the hospital stay.
  • The parents/legal guardian can come when the child is admitted, and it is preferred that they stay until discharge.
  • Visitation may be limited or suspended to units serving immunocompromised patients.

COVID-positive or under investigation patients:

Visitation is not allowed for COVID-19-positive patients or patients suspected of having COVID-19.

Community clergy visitation suspended:

Community clergy and spiritual leaders are being denied access for routine visits to their congregants and parishioners who are hospitalized at this time. UK HealthCare chaplain staff is available to provide spiritual support to any patient at any time. Exceptions for clergy will be handled on a case-by-case basis by contacting the chaplain on-call. Call 859-330-1520 and enter the call-back phone number. Exceptions may be the death of a patient or a patient requiring the anointing of the sick. Various resources, including an electronic option, are provided to support the patient’s spiritual care.

INPATIENT VISITATION EXCEPTIONS

For NON-COVID patients staying in the hospital, exceptions may be approved by a unit manager (or selected designee) and must be entered using the UK HealthCare Visitation Manager web-based application.   For how-to document, click here:

There will be no pre-approved exceptions to the visitation policy. All exceptions must be approved after the patient has been admitted and assigned a unit.

  • End of life: A reasonable exception may be granted by unit management for inpatient non-COVID-19 patients who are at the end-of-life. The approved visitors must rotate visitation at the bedside in pairs as needed after approval from the care team and completion of appropriate screening. These approved family members will be allowed a limited length of time at the bedside. PPE is required to remain in place at all times. EOL exceptions must be entered into the UK HealthCare Visitation Manager web-based application and all information for the approved visitors must be listed. All visitors must provide valid ID and pass screening before entering the facility.  
  • Multiple visitor switches: To address specific circumstances, visitors may be allowed to switch out during the approved visitation hours at the discretion of the unit manager. A maximum of five visitors (including the designated visitor) will be allowed per patient.
  • Overnight stay: To address specific circumstances, visitors may be allowed to stay overnight if it is beneficial to the patient’s care. This exception will be allowed at the discretion of the unit manager.
  • Other: Unit management has the ability to approve additional exceptions, such as care discussions.

COVID-positive or under investigation patients:

COVID-19 patients and any patient under investigation for COVID-19 (symptomatic only) will not be allowed to have visitors unless the patient’s condition warrants a restricted visit related to the patient outcome. This will be managed by designated units. All means for patient/family communication, including electronic means (FaceTime, phone calls), will be facilitated by members of the UK HealthCare team. These exceptions are required to be entered into the UK HealthCare Visitation Manager. Approved visits will follow internal COVID unit policies and procedures in place for PPE, hand hygiene, and movement within the facility.

Overnight stay options:

For long-term patients or patients whose families live far away, please follow the process below:

  • Check with unit management to see if patients meet any exception for needing a designated visitor to stay. If yes, follow appropriate steps to document the exception in the UKHC visitation manager application.
  • If not, provide a list of hotels with UK HealthCare rates.
  • If the family cannot afford a hotel, engage social work to see if any financial support can be provided.
SPECIAL UNITS
Emergency department:One designated visitor, typically an immediate family member, after appropriate screening, will be allowed to accompany an adult ED patient. One or two parent(s) or guardian(s) will be allowed to accompany pediatric patients unless the attending physician has a reason to limit. Additional visitors may be approved to enter the emergency department for compassionate care or end-of-life situations.  Visitors must be approved by management prior to entering the facility and must clear appropriate screening before entry.Behavioral health units:Visiting hours are as follows:

  • Adult and adolescent patients: Saturday and Sunday, 1-3 p.m.
  • Adolescent patients: Tuesday and Thursday, 4-5 p.m.
  • Adult patients: Tuesday and Thursday, 3-4 p.m.

Adult behavioral health patients may have one visitor after appropriate screening during the hours outlined above. Pediatric patients may have one or two parent(s)/legal guardian(s) after appropriate screening during the approved hours above. Additional visitation may be approved for special circumstances or care discussions and will be allowed outside the normal visitation hours. These exceptions will be communicated via the UK HealthCare Visitation Manager web-based application.

Obstetric (OB) patients:

  • OB patients may have one partner or birth-support person over the age of 16 with them.
  • OB COVID-positive patients will be allowed a “partner in care” to accompany the patient but will be REQUIRED to wear the proper PPE (including gown and mask) and stay in the room the entire time. UK HealthCare will supply the proper PPE. The patient’s nurse will call Food Services to get meal trays for the approved partner in care.
  • OB patients pending COVID results will be allowed a partner in care to accompany the patient. The partner in care is REQUIRED to wear a mask at all times.
  • OB patients refusing COVID testing will be allowed a partner in care to accompany the patient. The partner in care is REQUIRED to wear a mask at all times.
  • Any partner in care showing signs of COVID-19 or with a positive COVID-19 test result will be allowed to accompany the OB patient BUT encouraged to go home for the safety of the patient and baby. The partner in care will be REQUIRED to wear proper PPE (including a gown and mask) and stay in the room the entire time.
  • The patient’s nurse will call Food Services to get meal trays for the approved partner in care.

Oncology patients:  Pavilion CC Women’s Care Unit (Floor 3) and Pavilion A Floor 11, Towers 100 and 200:

  • Patients in the hospital for cancer care may have one visitor.
  • This person must live in the same household as the patient.
  • The visitor can come when the patient is admitted and must stay until discharge.
  • The visitor must remain in the patient’s room and leave only to get meals. The visitor cannot leave and re-enter the facility.

Morgue visitation:

All morgue visitation is suspended at this time.

Hospice visitation:

Hospice patients will be held to the same visitation policy. A reasonable exception may be granted by unit management for inpatient non-COVID-19 patients who are at the end of life. The approved visitors must rotate visitation at the bedside in pairs as needed after approval from the care team and completion of appropriate screening. These approved family members will be allowed a limited length of time at the bedside. PPE is required to remain in place at all times. EOL exceptions must be entered into the UK HealthCare Visitation Manager web-based application and all information for the approved visitors must be listed. All visitors must provide valid ID and pass screening before entering the facility.  

SURGICAL/PROCEDURAL PATIENTS 

Adult patients:

  • One designated visitor over the age of 18 will be allowed to accompany adult patients entering hospitals for surgery or other invasive procedures after being screened.
  • Visitors with adult patients will not be allowed in pre-operative or post-operative anesthesia care locations. Adult patients may be allowed visitors at allotted times if they have been in the PACU for more than 12 hours. If their stay in the PACU qualifies them to have a visitor, staff will set two times a day when one adult may visit for 30 minutes. Earlier cases that are sufficiently recovered by the afternoon but not admitted to a room will have their visits at either 3 or 4 p.m.  Following the visit, the visitor will leave the hospital. Approved visitor must wait in the surgery waiting room prior to the visit time.
  • For surgical/procedural cases where recovery extends past the allotted hospital inpatient visitation hours, the process shall be as follows: Patients still in the PACU will receive their visits at 8 p.m., or later as appropriate. Should a patient get a room between 5 and 8 p.m., staff will send the visitor to the floor and PACU will inform the floor. The visitor will be allowed a 15-minute visit in the inpatient unit. Following the visit, the visitor will leave the hospital.
  • For inpatient procedures in endoscopy and interventional radiology that extend past the allotted visitation hours, the approved visitor will be asked to wait in the third-floor procedural waiting room until the procedure is over. Once the procedure is over, the visitor will be allowed a 15-minute visit in the inpatient unit. Following the visit, the visitor will leave the hospital.

Pediatric patients:

  • For pediatric patients, one or two parent(s)/guardian(s) are allowed to accompany the patient.
  • One or two parent(s)/guardian(s) can accompany the pediatric patient in the procedural areas, including pre-op and PACU.

Any questions from visitors regarding this policy for surgical/procedural patients should be directed to surgery waiting at 859-323-4050.

Outpatient and Clinics:

OUTPATIENT LOCATIONS & CLINICS
Outpatient visits for diagnostic and screening procedures and clinic visits

Adult outpatient visits:

  • One support person or immediate family member wearing a mask may accompany an adult patient into an approved waiting room after passing screening.
  • High-risk patient populations – additional restrictions, up to no visitors, unless:
    • Special assistance is required.
    • Patient will be under sedation.
    • Provider has asked the patient to bring a responsible adult.
  • The presence of visitors is variable per site based on the size of available waiting areas.
  • To help maintain social distancing in our waiting areas, we encourage you to not bring an additional person unless necessary. Accommodations will be made for dependent adults and pediatric patients.

 Pediatric outpatient visits:

  • One or two parent(s)/legal guardian(s) wearing a mask may accompany a pediatric patient into an approved waiting room after passing screening.
  • The presence of visitors is variable per site based on the size of available waiting rooms.

Outpatient infusion:

No visitors are permitted in our cancer infusion locations due to increased risk to immunocompromised patients.

Food Options for Approved Visitors

FOOD OPTIONS FOR APPROVED VISITORS
Chandler Hospital  
Grab-and-go meal options are available for purchase Monday – Friday 7:30 a.m. – 5 p.m. at the Courtyard Café (Ground Floor, Pavilion A). After 5 p.m., visitors can go to Chandler Dining on the first floor. On weekends, meals are served all day at Chandler Dining during business hours. There is a designated line for visitors.

Chandler Dining hours:
Breakfast: 6 a.m. -10 a.m.
Lunch/Dinner: 11 a.m.- 5:00am

Good Samaritan Hospital
At Good Samaritan Hospital, visitors can visit the cafeteria at one of the various times throughout the day. Hours of operation are:

Monday-Friday

Breakfast: 7-10 a.m.
Lunch: 11 a.m. – 2 p.m.
Grill Grab & Go: 2 p.m. – midnight

Saturday-Sunday
Breakfast: 8:30-10 a.m.
Grill Grab & Go: 10 a.m. – 7 p.m.