Visitor Restrictions for UK HealthCare
Updated August 31, 2020
Visitor restrictions are still in place to protect the patients, providers and staff of UK HealthCare during the COVID-19 pandemic.
To help prevent the spread of infection, visitors:
- Will be screened for symptoms of COVID-19 prior to entering UK HealthCare hospitals and individual clinics within ambulatory facilities. Anyone who screens “positive” for symptoms will not be allowed to enter our facilities and will be directed to the proper resources for follow up.
- Are encouraged to bring a mask from home. A mask will be given to individuals who do not arrive with one.
- Must wash their hands or use hand sanitizer EVERY time they enter or exit a patient room. Must wear a face mask at all times, including in the patient’s room.
- May be restricted from units or clinics serving immunocompromised patients.
- Must remain in the patient’s hospital or clinic room at all times except to get meals. [Food options for approved hospital visitors are listed in the guidelines below]. Note: May be asked to step out of the room by care team for a procedure, and must remain in waiting room in that situation.
- Should limit the number of personal items brought into the hospital or clinic to reduce the transmission of germs. We will only allow one clear gallon bag of belongings per patient to be brought in by a ‘partner in care’. UK HealthCare does not assume any liability of lost or broken items.
- Must leave the hospital or clinic/clinic facility when their visit is over. Visitors should not wander through hallways or spend time in public areas, including lobbies, cafeterias, and vending areas.
Chandler and Good Samaritan hospitals will continue to limit access points for patients and the public. UK HealthCare ambulatory clinics will continue to screen patients within individual clinics in ambulatory facilities. Designated entrances or check-in location will be staffed by health care personnel to screen individuals entering the facility to evaluate for symptoms of COVID-19 and to ensure that anyone entering the facility is wearing a mask.
- Each visitor will be given a colored wrist band to indicate they have cleared screening.
- Visitors that are not allowed in the facility, but need to use the restroom will be given a black band. Anyone with a black band that is seen roaming around should be asked to leave.
- Each patient and visitor will be given 1 mask upon entry if they do not have one. Patients and visitors will be instructed to keep their mask on the entire time they are in the health care buildings, including ambulatory clinics and offices. If visitors refuse to wear a mask they will be asked to leave.
- Patients and visitors will be given an Infection Prevention Tip Sheet upon entering the hospital or ambulatory setting. This information will reinforce the importance of hand hygiene, wearing a mask and social distancing.
- Even though a visitor has been cleared for entry, this does not guarantee he/she will be allowed to stay if another designated visitor is already present.
- This policy will be enforced consistently regardless of any pre-communicated expectations (for example – a healthcare provider who communicates with a family incorrectly).
- No visitors under the age of 18 are allowed to visit at this time, except as specified for obstetric patients* (See Unit/Area specific guidelines).
- Non-COVID Inpatients: One designated visitor, typically an immediate family member, after appropriate screening, will be allowed to visit the non-COVID inpatient. The visitor can come on admission and it is preferred that the same visitor stay until discharge. However, to address specific circumstances, visitors may be allowed to switch out once a day at the discretion of the unit manager/director.The visitor must remain in the patient’s room while in the hospital building and leave only to get meals. The visitor cannot leave the floor to smoke. Additional family members may be approved and screened to visit for special circumstances as determined by unit manager/director (not to exceed five family members who rotate visitation in pairs). All exceptions approved by unit manager should be communicated to Demmie Meyers (Demmie.email@example.com) and COVIDfirstname.lastname@example.org.
- COVID-19 patients and any patient under investigation (PUI) for COVID-19 (symptomatic only) will not be allowed to have visitors unless the patient’s condition warrants a restricted visit related to the patient outcome. This will be managed by designated units. All means for patient/family communication including electronic means (FaceTime, phone calls) will be facilitated by members of the UK HealthCare team. See exceptions for OB patients in the Unit Specific guideline section below.
- Visitors are not allowed to leave the building. If a visitor is found leaving multiple times throughout the day, they may be asked to leave and denied re-entrance to the facility.
Unit/Area specific guidelines
Behavioral Health Adult Unit
- Same as inpatient guidelines listed above.
Behavioral Health Adolescent Unit
- Non-COVID Inpatients: One-two designated visitors, typically an immediate family member, after appropriate screening, will be allowed to visit the non-COVID inpatient. Additional family members may be approved and screened to visit for special circumstances.
- COVID-19 patients and any patient under investigation (PUI) for COVID-19 (symptomatic only) will not be allowed to have visitors unless the patient’s condition warrants a restricted visit related to the patient outcome. This will be managed by designated units. All means for patient/family communication including electronic means (FaceTime, phone calls) will be facilitated by members of the UK HealthCare team.
- No visitors under the age of 18 are allowed to visit at this time.
Clergy and spiritual leaders should refrain from making any routine visits to their hospitalized congregants and parishioners who are hospitalized at this time. Exceptions will be handled on a case-by-case basis by contacting the chaplain on-call. Call 859-330-1520 and enter the phone number to call back. Exceptions may be the death of a patient or a patient requiring the Anointing of the Sick. All means including electronic means are provided to support the patient’s spiritual care. UK Healthcare Chaplains staff is available to provide spiritual support to any patient at any time.
One designated visitor, typically an immediate family member, after appropriate screening, will be allowed to accompany an adult ED patient. One or two parent(s) or guardian(s) will be allowed to accompany peds patients unless attending physician has a reason to limit.
Non-COVID-19 patients who are at the end-of-life may have two visitors but we will try to accommodate families as needed after approval from care team (not to exceed five additional family members who rotate visitation in pairs). When patients are imminent, we can allow more family members at the bedside for limited length of time as cleared by the attending physician (not to exceed five family members who rotate visitation in pairs). All exceptions approved by the unit manager should be communicated to Demmie Meyers and COVIDemail@example.com. PPE should be in place at all times.
For COVID-19/PUI patients, only one ‘partner in care’ will be allowed at the bedside, pursuant to approval from the attending physician due to limited PPE. Partner in care will be required to follow all instructions from clinical staff related to hand washing, PPE, entry/exit, length of time with patient, etc.
Kentucky Children’s Hospital
- Pediatric patients (under the age of 18) may have one or two parent(s) or guardian(s), unless attending physician has a reason to limit.
- Nursery/Neonatal intensive care patients may have one or two birth parent(s) visit as cleared by the attending physician.
- Refer to room signage for mask and other Infection prevention guidelines.
Markey Cancer Center- Inpatients
Bone marrow transplant (Pav A 11.200) inpatients are allowed one visitor. The visitor must live in the same household as the patient. The visitor can come on admission and must stay until discharge. The visitor must remain in the patient’s room and leave only to get meals. The visitor cannot come and go or leave the floor to smoke.
Obstetric (OB) Patients
OB patients may have one partner or one birth support person over the age of 16* accompany them. The support person will be screened on admission and is strongly encouraged to stay in the postpartum room during the entire stay and to minimize the time in hallways and common areas. The visitor should wear a mask when in the room with the patient and baby and at all times when leaving the patient room. Please see information on OB COVID positive/results pending patients below:
- OB COVID-positive patients will be allowed a ‘partner in care’ to accompany the patient but will be REQUIRED to wear the proper PPE (including gown and mask) and stay in the room the entire time. UK HealthCare will supply the proper PPE. The patient’s nurse will call Food Service to get meal trays for the approved ‘partner in care.’
- OB patients pending COVID results will be allowed a ‘partner in care’ to accompany the patient. The ‘partner in care’ is REQUIRED to wear a mask at all times.
- OB patients refusing COVID testing will be allowed a ‘partner in care’ to accompany the patient. The ‘partner in care’ is REQUIRED to wear a mask at all times.
- Any ‘partner in care’ showing signs of COVID-19 or with a positive COVID-19 test result will be allowed to accompany the OB patient BUT encouraged to go home for the safety of the patient and baby. The ‘partner in care’ will be REQUIRED to wear proper PPE (including a gown and mask) and stay in the room the entire time. The patient’s nurse will call Food Service to get meal trays for the approved ‘partner in care.
- One designated visitor will be allowed to accompany adult patients entering hospitals for surgery or other invasive procedures after being screened.
- For pediatric patients, one or two parents/guardians are allowed to accompany the patient.
- Visitors with adult patients will not be allowed in preoperative locations.
- Adult patients are not allowed visitors in post-anesthesia care locations unless they have been there more than 12 hours. If their stay in the PACU qualifies them to have a visitor, staff will set two times a day when one adult may visit for 30 minutes.
- For pediatric patients one parent/guardian can accompany the patient in the procedural areas including preoperative and post-anesthesia care units.
- The visitor(s) should restrict their location to an approved waiting room with appropriate social distancing and keep their mask on. Masks should be worn by visitors in patient rooms at all times. If the waiting room cannot safely accommodate social distancing, the hospital will provide the visitor(s) with an alternative plan.
- If the patient is going home the day of surgery, visitors are to remain in surgery waiting until they receive discharge instructions by the recovery staff. Further instructions will be provided on where to pick up the patient.
- If the patient is admitted, then the visitor will be able to see the patient once they have moved into a room on the floor.
- If a patient is not going home the day of surgery but has not been admitted to a room by 7 p.m., the adult who accompanied the patient is allowed one 15-minute visit with the patient in post-anesthesia care before going home.
- Any questions from visitors regarding this policy should be directed to surgery waiting at 859-323-4050.
- Outpatient visits for diagnostic and screening procedures and clinic visits: One support person or immediate family member wearing a mask may accompany an adult patient into an approved waiting room after passing screening. The presence of visitors is variable per site based on the size of available waiting rooms.
- Pediatric outpatient visits for diagnostic and screening procedures and clinic visits: One or two parents/guardians wearing a mask may accompany a pediatric patient into an approved waiting room after passing screening. The presence of visitors is variable per site based on the size of available waiting rooms.
- Visitors are still discouraged when not necessary in ambulatory areas to provide additional social distancing in waiting rooms. Accommodations will be made for dependent adults and pediatric patients.
For any unforeseen questions related to visitors, the unit/ambulatory director or HOAs/DCNs should be consulted in addition to Infection Prevention and Control.
Grab-and-go meal options are available for purchase Monday-Friday from, 8 a.m. – 5:30 p.m. at the Courtyard Café (Ground Floor, Pavilion A). After 5:30 p.m., visitors can go to Chandler Dining on the first floor. On weekends, meals are served all day at Chandler Dining during business hours. There is a designated line for visitors.
Good Samaritan Hospital
At Good Samaritan Hospital, visitors should be encouraged to take advantage of carry-out options from nearby local restaurants. Visitors will also have access to the cafeteria.
Visitors are encouraged to buy their food and leave the common areas to consume their food in the patient’s room when possible. The visitor’s mask should be replaced as soon as possible.