COVID-19 Visitor Restrictions

Visitor Restrictions for UK HealthCare
As of June 23, 2021

Expectations for Visitors
Inpatients
Outpatient and Clinics
Food Options for Approved Visitors
Frequently Asked Questions

As COVID-19 remains a significant health risk for many individuals, UK HealthCare is continuing to restrict visitation in hospitals and clinics – with some amendments – to promote the health and safety of our patients, visitors and staff. Please note that all rules about visitation may be changed without notice.

Summary:

  • In general, two designated visitors will be allowed for each non-COVID patient, with some exceptions. Visitors must be age 12 or older (visitors age 12 to 17 must be accompanied by an adult at all times).
  • Visitors must wear a mask at all times while in our facilities. This includes while in a patient’s room. Patients and visitors must wear a mask when staff enter the room and will be asked to do so when a staff member enters.
  • Visitors must stop at a check-in station and pass a screening before entering our facilities. Overnight visitors must return to a station each day to complete screening and obtain proper verification.
  • Visitors must show photo ID for entry. Valid ID includes a driver’s license, passport, government-issued ID, or employee ID. If a valid form of identification is not provided, entry to the facility will be denied.

UK HealthCare employees must follow the guidelines below:

  • Adhere to the same standards listed below for visiting any patient. An employee ID does not warrant unlimited access to the facility.
  • No unauthorized guests should be allowed entry to the facility. This includes spouses for lunch, children due to child care issues, or other non-UK employee visitation.
  • Employees may not congregate in common areas, including lobbies, hallways, waiting room/break rooms, etc.
  • Employees should not leave the facility to smoke or pick up food. Food deliveries should be retrieved at approved entry points.
  • All employees should wear proper identification located above the waist, per enterprise policy, at all times in UK HealthCare facilities, including when entering facilities.
  • ALL EMPLOYEES SHOULD WEAR A MASK AT ALL TIMES (INCLUDING ENTRY) WHILE IN ANY UK HEALTHCARE FACILITY.

COVID-19 VISITOR RULES

For the health and safety of our patients, visitors and staff during the COVID-19 outbreak, UK HealthCare is restricting visitation in our hospitals and clinics. Please note that all rules about visitation may be changed without notice.

  • In general, two designated visitors will be allowed for each non-COVID patient, with some special exceptions. Designated visitors must be entered into the UK HealthCare Visitation Manager web-based application. https://app.mc.uky.edu/vpem
  • Visitors must wear a mask at all times while in our facilities. This includes while in a patient’s room. Patients and visitors must DON a mask when staff enter the room.  If you enter a room and the visitor is not properly wearing a mask, please ensure that you ask them to DON a mask upon your entry.
  • Visitors must stop at a check-in station and pass a screening before entering our facilities. Screening processes found at the end of this policy. Overnight visitors must return to a station each day to complete screening and obtain proper verification.
  • Visitors must show photo ID for entry. Valid ID includes a driver’s license, passport, government-issued ID, or employee ID. If a valid form of identification is not provided, entry to the facility will be denied.  Staff should remind visitors that is the requirement.

Expectations for Visitors

To help prevent the spread of infection, visitors:

  • Will be screened for symptoms of COVID-19 before entering UK HealthCare hospitals and individual clinics within ambulatory facilities. Visitors who screen positive will not be allowed to enter our facilities.
  • Must wash their handsor use hand sanitizer every time they enter or exit a patient room.
  • Must wear a mask at all times while in our facilities. Visitors are encouraged to bring a mask with them from home, but one mask will be given to each individual who arrives without one. Visitors who refuse to wear a mask or accept a reasonable accommodation while on UK HealthCare property will be asked to leave.
  • Should limit the number of personal itemsbrought into any UK HealthCare facility to reduce the transmission of germs. We will allow only one small duffel bag (not to exceed 24 inches in length) of belongings for each inpatient. This may be brought in by a designated visitor. Belongings delivered to entry points for patients must fit into a clear one-gallon bag. UK HealthCare does not assume any liability for lost, misplaced, or broken items.

Entry & Exit Requirements:

  • Visitors may be asked to step out of the patient room or clinic room by the care team for a procedure. Visitors will be required to wait in an approved waiting room.
  • Visitors will not be allowed to leave the facility to smoke.
  • Visitors must be screened upon entry to the building every time.

Inpatients:

INPATIENT GENERAL GUIDELINES
For NON-COVID adult patients staying in the hospital
:

  • Two designated visitors (usually an immediate family member) are allowed per patient, per stay.
  • Visitor must be age 12 or older (visitors age 12 to 17 must be accompanied by an adult at all times).
  • One designated visitor is allowed to stay overnight.
  • Please note that visitors for oncology patients (PAV A 11th floor Tower 200) will follow the same guidelines as non-COVID adult inpatients, EXCEPT that visitors must be age 18 and older.

For pediatric patients:

  • One or two parents/legal guardians may accompany and stay with the patient for the length of the hospital stay.
  • Visitation may be limited or suspended on units serving immunocompromised patients.
  • Additional visitation for pediatric patients is now allowed as follows:
      • NICU: two grandparents are permitted for visitation
      • All other KCH units: two visitors age 12 and older are permitted (visitors age 12 to 17 must be accompanied by an adult at all times)

COVID-positive or under investigation:

Visitation is not allowed for COVID-19-positive patients or patients suspected of having COVID-19.

Community clergy visitation now allowed

Community clergy and spiritual leaders are now allowed to make routine visits to their congregants and parishioners (non-COVID patients) who are hospitalized. They must first complete screening and identification processes. The UK HealthCare chaplain staff continues to be available to provide spiritual support to any patient at any time.

INPATIENT VISITATION EXCEPTIONS

For NON-COVID patients staying in the hospital, exceptions may be approved by a unit manager (or selected designee) and must be entered using the UK HealthCare Visitation Manager web-based application. For how-to document, click here.

There will be no pre-approved exceptions to the visitation policy. All exceptions must be approved after the patient has been admitted and assigned a unit.

  • End of life: A reasonable exception may be granted by unit management for inpatient non-COVID-19 patients who are at the end-of-life. The approved visitors must rotate visitation at the bedside in pairs as needed after approval from the care team and completion of appropriate screening. These approved family members will be allowed a limited length of time at the bedside. PPE is required to remain in place at all times. EOL exceptions must be entered into the UK HealthCare Visitation Manager web-based application and all information for the approved visitors must be listed. All visitors must provide valid ID and pass screening before entering the facility.  
  • Multiple visitor switches: To address specific circumstances, visitors may be allowed to switch out at the discretion of the unit manager. A maximum of five visitors (including the designated visitor) will be allowed per patient.
  • Other: Unit management has the ability to approve additional exceptions, such as care discussions.

COVID-positive or under investigation patients:

COVID-19 patients and any patient under investigation for COVID-19 (symptomatic only) will not be allowed to have visitors unless the patient’s condition warrants a restricted visit related to the patient outcome. This will be managed by designated units. All means for patient/family communication, including electronic means (FaceTime, phone calls), will be facilitated by members of the UK HealthCare team. These exceptions are required to be entered into the UK HealthCare Visitation Manager. Approved visits will follow internal COVID unit policies and procedures in place for PPE, hand hygiene, and movement within the facility.

SPECIAL UNITS
Emergency department:

Two designated visitors, typically an immediate family member, after appropriate screening, will be allowed to accompany an adult ED patient. One or two parent(s) or guardian(s) will be allowed to accompany pediatric patients unless the attending physician has a reason to limit.

Behavioral Health units:

Behavioral Health visiting hours are as follows:

  • Adult and adolescent patients: Saturday and Sunday, 1-3 p.m.
  • Adolescent patients: Tuesday and Thursday, 4-5 p.m.
  • Adult patients: Tuesday and Thursday, 3-4 p.m.

Adult Behavioral Health patients may have one visitor after appropriate screening during the hours outlined above. Pediatric patients may have one or two parents/legal guardians after appropriate screening during the approved hours above. Upon admission, patients/parents/guardians may be given specific guidelines for visiting on the behavioral health unit.

Obstetric (OB) patients:

  • OB patients may have two birth-support persons over the age of 16 with them during delivery.
  • Additional rules will be in place for OB patients who are COVID-positive/results-pending.

Morgue visitation:

All morgue visitation is suspended at this time.

Pet visitation:

Pet therapy visitation is allowed, except in rooms of COVID patients or those under investigation for COVID.

Hospice visitation:

Hospice patients will be held to the same visitation policy. A reasonable exception may be granted by unit management for inpatient non-COVID-19 patients who are at the end of life. The approved visitors must rotate visitation at the bedside in pairs as needed after approval from the care team and completion of appropriate screening. These approved family members will be allowed a limited length of time at the bedside. PPE is required to remain in place at all times. EOL exceptions must be entered into the UK HealthCare Visitation Manager web-based application and all information for the approved visitors must be listed. All visitors must provide valid ID and pass screening before entering the facility.  

SURGICAL/PROCEDURAL PATIENTS 

Adult patients:

  • Two designated visitors will be allowed to accompany adult patients entering hospitals for surgery or other invasive procedures after being screened.
      • Visitor must be age 12 or older (visitors age 12 to 17 must be accompanied by an adult at all times).
  • One visitor is allowed for adult patients in pre-op and PACU (post-operative anesthesia care) locations.

Pediatric patients:

  • For pediatric patients, one or two parents/guardians are allowed to accompany the patient.
  • One or two parents/guardians can accompany the pediatric patient in the procedural areas, including pre-op and PACU.

Any questions from visitors regarding this policy for surgical/procedural patients should be directed to surgery waiting at 859-323-4050.

Outpatient and Clinics:

OUTPATIENT LOCATIONS & CLINICS
Outpatient visits for diagnostic and screening procedures and clinic visits

Adult outpatient visits:

  • Two support persons or immediate family members wearing a mask may accompany an adult patient into an approved waiting room after passing screening.
  • High-risk patient populations – additional restrictions up to no visitors, unless:
    • Special assistance is required.
    • Patient will be under sedation.
    • Provider has asked the patient to bring a responsible adult.
  • The presence of visitors is variable per site based on the size of available waiting and exam room areas.

Pediatric outpatient visits:

  • One or two parents/legal guardians wearing a mask may accompany a pediatric patient into an approved waiting room after passing screening.
  • The presence of visitors is variable per site based on the size of available waiting and exam room areas.

Outpatient infusion:

One visitor is permitted in our cancer infusion locations due to increased risk to immunocompromised patients.

Food Options for Approved Visitors

FOOD OPTIONS FOR APPROVED VISITORS

  • Visitors may now visit and be seated in the cafeterias while maintaining 3 feet in social distancing and wearing masks before and after consuming food.

Chandler Hospital

Grab-and-go meal options are available for purchase Monday-Friday, 7:30 a.m. – 5 p.m., at the Courtyard Café (Ground Floor, Pavilion A). After 5 p.m., visitors can go to Chandler Dining on the first floor. On weekends, meals are served all day at Chandler Dining during business hours. There is a designated line for visitors.

Main cafeteria hours:

  • Breakfast: 6-10 a.m.
  • Lunch/dinner: 11 a.m. – 6 a.m.

Good Samaritan Hospital

At Good Samaritan Hospital, visitors can visit the cafeteria at specified times throughout the day. Hours of operation are:

Monday-Friday:

  • Breakfast: 7-10 a.m.
  • Lunch: 11 a.m. – 2 p.m.
  • Grill Grab & Go: 2 p.m. – midnight

Saturday-Sunday:

  • Breakfast: 8:30-10 a.m.
  • Grill Grab & Go: 10 a.m. – 7 p.m.